Intern: Information Technology (IT)

Full job description Job Description Position: Intern: Information Technology (IT) Reporting To: Manager, Workplace Operations, Central Europe & Africa Mission & Tasks: To support the IT Department in providing efficient technology services, systems support, and user assistance while gaining practical experience in information technology, troubleshooting, infrastructure support, and business systems within the organization. In alignment with the company’s Internship Program Model and internal procedures, the Intern: Information Technology (IT) is responsible for the following activities throughout the program: Hardware Support Diagnosing and repairing hardware issues (CPU, RAM, hard drives, etc.) Replacing or upgrading components; setting up and configuring new computers Peripheral support (printers, monitors, keyboards, etc.) Software Support Installing and updating operating systems (Windows, macOS) Troubleshooting software crashes and compatibility issues Configuring applications (Microsoft Office, browsers, etc.) User Account Management Password resets and account access troubleshooting Setting up new user profiles and permissions Managing email and system logins Network & Connectivity Issues Troubleshooting internet and Wi-Fi connection problems Configuring VPN and remote access Hands-on with network, UC, UEM teams Resolving printer and file-sharing issues Security & Compliance Installing and maintaining antivirus software Running security updates and patches Enforcing security policies (multi-factor authentication, encryption) Remote & On-Site Support Assisting users via remote desktop tools On-site troubleshooting for complex issues Guiding users through basic fixes over the phone or chat Project Administration Assist the Project Manager in planning, scheduling, and executing project activities Maintain project plans, schedules, and timelines Follow up on outstanding tasks and dependencies Schedule meetings and manage calendars for project teams Maintain project tools and systems (e.g., ServiceNow) Backup & Data Recovery Restoring lost or deleted files Migrating data between computers Performance Optimization Cleaning up unnecessary files and programs Optimizing system settings for better performance Running diagnostics for slow or crashing systems Peripheral & Device Support Connecting and configuring external devices (printers, scanners, webcams) Troubleshooting Bluetooth and USB device issues Supporting Teams meetings Qualifications What do we want to know about you? Education: National Diploma or Degree in Information Technology (IT). Languages: English (spoken and written); knowledge of any local official language is considered an asset. IT Proficiency: Skilled in Microsoft Office Suite; comfortable using company-specific digital tools and platforms. Additional Information Adaptability: Flexible, resilient in fast-paced, changing environments and willing to rotate between the two offices (Midrand and Kempton Park) What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion, and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status, and more.